New Help Desk Ticketing System is Coming

Posted by
On September 27, 2018

S&T and UM System will be implementing a new IT Service Management tool on October 15, 2018.  The new tool, Cherwell is replacing Remedy and will continue to provide self-service access. If you currently have data stored in our Remedy System, please take the time now to export or copy any data that you may need to another location by October 19, 2018. Google Drive and Google Docs are available options.

If you have questions, please contact the IT Help Desk by calling 573-341-4357 (HELP), visiting the IT Help Desk on the first floor of the Curtis Laws Wilson Library, or submitting a ticket online at:https://help.mst.edu

Posted by

On September 27, 2018. Posted in Campus Updates