Revised Help Desk Hours

The Help Desk walk up at Curtis Law Wilson Library will be closed during the following timeframes: Monday, May 24th through Thursday, May 27th (floor maintenance) Friday, May 28th through Monday, May 31st (Staff Appreciation and Memorial Weekend) Help Desk will begin summer hours on Tuesday, June 1st:  Walk up will be available Monday through…

Windows computers rebooting & related powering on/off issues

S&T IT is aware of and working on reported issues for some Windows computers after the auto-install updates from Microsoft that were provided to our campus this past weekend seem to have failed. The failure can look like a computer that is just restarting over and over (aka: rebooting), a blue error screen, or the…

Computing Learning Center (CLC) software requests

IT is opening the Computing Learning Center (CLC) software request process for instructors who need specific software packages available in CLCs across campus.    The software request is done via a Google Form. Go to https://forms.gle/HFJDwiErxEnTFyBSA Login with your <userid>@umsystem.edu Google account Follow the instructions on that site Only enter one software per submission. If you…

IT Newsletter 4-12

Service Updates Benefits of the Intercampus Network Updates Implemented on April 3 The Intercampus network (ICN) is the critical high speed reliable data network that connects all four campuses.  Internet 1 (I1) network provides the local campus internet services that everyone in the campus community uses on a daily basis.  All students, faculty and staff…

WiFi Outage Resolved

It was discovered this afternoon that many Windows machines were having difficulty logging onto the MST wireless on campus, possibly since early Saturday.  After extensive investigation, it had been determined to be a server certificate expiration causing failure errors when attempting to connect. The issue has been corrected and connection to MST wireless has been…

Radius Service Certificate Update

IT will be replacing the Radius Server certificates on 4/6/2021 before 7:00am. The Radius Servers authenticate users to use the wireless network on campus. Mobile devices will prompt users to accept the new certificates after the update, and laptops should automatically accept the new certificates. The servers are scheduled to be replaced in the summer,…

Microsoft Authentication Reset Needed (updated @ 4:30pm)

Following abrupt security concerns from earlier today, you may have to reset your campus password and reset your Multi-Factor Authentication (MFA) settings. Please click here to view the instructions to reset your password. You can also reference the UM System’s “Password” web page and click on the “Forgot Password Tool” link for more information. After…