S&T IT Newsletter – November 2021

Three Benefits of using AppsAnywhere AppsAnywhere is an on-demand software platform that allows users to access S&T provided software packages from any computer running Windows 10. Nearly 4,300 users and 2,000 devices at S&T use this service.   There are many benefits to using AppsAnywhere. We highlighted the top 3 for you:  You can use software popular at S&T    You can easily access some of…

UPDATE – AT&T Phone Calling Outage

ISSUE HAS BEEN RESOLVED – 11/12 at 3:48 PM We have received reports that AT&T phones are having trouble dialing campus numbers. This may disrupt some phone services across S&T campus. IT Staff have been notified that AT&T is aware of the outage and is looking into the issue.  …

Google Groups e-mail domain is changing from mst.edu to grp.umsystem.edu

The IT staff is currently transitioning the e-mail domain for Google Groups from mst.edu to grp.umsystem.edu. You should begin using groupname-grp@grp.umsystem.edu to send e-mail to any Google group. If you have a rule set up in Outlook to deliver incoming group messages to a specific folder, you should replace the groupname-grp@mst.edu address with groupname-grp@grp.umsystem.edu to…

McNutt 2nd floor network switch repairs

UPDATE 8:49 AM: All services in McNutt have been restored. S&T IT staff are on-site and monitoring a network switch on the second floor of McNutt. There may be brief outages on the second floor until the issues with the switch are fully resolved. We will publish updates here as available….

CLC Software Requests are Available for Spring 2022

The computing learning center (CLC) software request process is available for instructors who need new and specific software packages available in CLCs across campus.  Please note that open requests are only for new software so licensing can be obtained on time. The software request is done via Google Forms as follows: Go to https://forms.gle/7oPJDEsqiocM3Via8  Log…

SMS for Two-Factor Authentication/MFA is down

THE ISSUE HAS BEEN RESOLVED – 9:48 AM We have received a status report from UM IT Systems that text message/SMS for MFA is down. A resolution timeframe is not provided, however, we will update this post when the status of this issue changes to resolved on UM IT Systems status page. Below is UM…

Email Ticket Creation Has Been Restored

The error creating new Cherwell tickets by emailing ithelp@mst.edu has been corrected and the service is restored.Visit https://it.mst.edu/help-desk/ to open a chat or send an email to ithelp@mst.edu or call the IT Help Desk at 573-341-4357 to report technical issues to IT….

UM Service Outage

UM is experiencing a network outage that has affected some services S&T uses such as Joes’s and the Help Desk phone line (573-341-4357). There may be more services affected as UM is currently working to restore their network and bring those services back up. …