ISSUE HAS BEEN RESOLVED – 11/12 at 3:48 PM We have received reports that AT&T phones are having trouble dialing campus numbers. This may disrupt some phone services across S&T campus. IT Staff have been notified that AT&T is aware of the outage and is looking into the issue. …
Google Groups e-mail domain is changing from mst.edu to grp.umsystem.edu
The IT staff is currently transitioning the e-mail domain for Google Groups from mst.edu to grp.umsystem.edu. You should begin using groupname-grp@grp.umsystem.edu to send e-mail to any Google group. If you have a rule set up in Outlook to deliver incoming group messages to a specific folder, you should replace the groupname-grp@mst.edu address with groupname-grp@grp.umsystem.edu to…
Leave your computer on over the weekend for Windows updates
Windows updates are planned between 2 a.m. and 6 a.m. Saturday, November 13. Please leave your computer connected to the S&T network and powered on over the weekend. Save your documents and close all applications because your computer will reboot during the update….
McNutt 2nd floor network switch repairs
UPDATE 8:49 AM: All services in McNutt have been restored. S&T IT staff are on-site and monitoring a network switch on the second floor of McNutt. There may be brief outages on the second floor until the issues with the switch are fully resolved. We will publish updates here as available….
Eduroam Maintenance Notice
Eduroam will be under maintenance on Thursday, Nov. 11th, from 12pm to 2pm. There may be authentication problems during the maintenance window….
CLC Software Requests are Available for Spring 2022
The computing learning center (CLC) software request process is available for instructors who need new and specific software packages available in CLCs across campus. Please note that open requests are only for new software so licensing can be obtained on time. The software request is done via Google Forms as follows: Go to https://forms.gle/7oPJDEsqiocM3Via8 Log…
SMS for Two-Factor Authentication/MFA is down
THE ISSUE HAS BEEN RESOLVED – 9:48 AM We have received a status report from UM IT Systems that text message/SMS for MFA is down. A resolution timeframe is not provided, however, we will update this post when the status of this issue changes to resolved on UM IT Systems status page. Below is UM…
Email Ticket Creation Has Been Restored
The error creating new Cherwell tickets by emailing ithelp@mst.edu has been corrected and the service is restored.Visit https://it.mst.edu/help-desk/ to open a chat or send an email to ithelp@mst.edu or call the IT Help Desk at 573-341-4357 to report technical issues to IT….
UM Service Outage
UM is experiencing a network outage that has affected some services S&T uses such as Joes’s and the Help Desk phone line (573-341-4357). There may be more services affected as UM is currently working to restore their network and bring those services back up. …
Errors Creating IT Tickets Submitted via IThelp@mst.edu
Tickets submitted via IThelp@mst.edu are not being created at this time. Updates are being made to existing tickets when replying to an email. Visit https://it.mst.edu/help-desk/ to open a chat or call the IT Help Desk at 573-341-4357 to report problems to IT. An update will be provided when service is restored….